Last Updated: 10 December 2025

 

1. About Our Service

Almighty Garden Bags provides garden waste collection services across Brisbane and Southeast Queensland. By using our services, you agree to these terms.

 

2. Service Description

• We collect garden waste from your property on a scheduled basis (4-week, 8-week, or 12-week cycles)
• Collections take place during your allocated week, Monday to Friday, between 7am and 4pm
• Our drivers (“Commanders”) will collect bags left at your designated collection point

 

3. Pricing and Payment

• Standard rate: $31 per bag collected
• Prepayment system: You maintain payment “1 bag ahead”, meaning you prepay for your next collection. When we collect, you are charged for the number of bags collected plus one bag prepayment for your upcoming visit
• Some customers may have legacy loyalty pricing from previous arrangements
• Payments are processed automatically via your saved payment method (card or direct debit)
• Cash payments may be accepted by arrangement with your Commander

 

4. $5 Kingdom Protection Fee

A $5 fee applies when a Commander attends your property but cannot complete the collection due to:

• Locked gate or inaccessible property
• No bags placed out for collection
• Safety hazards preventing access

 

5. Cancellations and Skips

• You may skip a scheduled pickup by notifying us at least 7 days before your collection week begins
• Cancellations within 7 days of your collection week may still incur charges due to route planning
• To cancel your service permanently, contact us via SMS or phone

 

6. Account Holds

You may request an account hold (e.g., for holidays). Please allow 24 hours for processing after contacting us.

 

7. Your Responsibilities

• Ensure bags are placed at your collection point during your scheduled week
• Only place garden waste inside Almighty Garden Bags
• Provide safe and unobstructed access for our Commanders
• Maintain an active and valid payment method on file (unless paying cash by arrangement)

 

8. Our Responsibilities

• Collect your garden waste during your scheduled collection week
• Provide reasonable notice of any service changes or disruptions
• Respond to customer enquiries within reasonable timeframes
• Handle personal information in accordance with Australian privacy legislation

 

9. Limitation of Liability

Almighty Garden Bags is not liable for:

• Delays caused by weather, traffic, or events outside our control
• Damage to items placed near or beside collection bags
• Indirect or consequential losses resulting from missed or delayed collections

 

10. Privacy

We collect and use your personal information to deliver our services, including your name, address, contact details, and payment information. We do not sell your personal data to third parties.
For privacy enquiries, contact 0412 751 033.

 

11. Disputes

If you have concerns about your account or charges, please contact us. We will work with you to resolve issues fairly and promptly.

 

12. Changes to Terms

We may update these terms periodically. Continued use of our service indicates acceptance of any updated terms.

 

13. Contact Us

• Phone: 0412 751 033
• SMS: Text us anytime
• Website: almightygardenbags.com.au